On completion of this module, participants should demonstrate an understanding of the principles and techniques of the skills of interviewing and advising.
Element 1: Interviewing
- be able to choose an appropriate way to obtain relevant information
- be able to plan, prepare for and identify the objectives of an interview
- understand how to conduct an effective interview that elicits the relevant information, allows the client to explain any concerns, anticipates the client’s questions and has clear outcomes
- be able to listen actively and use appropriate questioning techniques
- be able to establish a professional relationship.
Element 2: Advice and follow up
Participants should be able to:
- advise the client taking into account the client’s objectives, priorities and constraints and addressing all relevant factual, practical and legal issues
- identify possible courses of action, the legal and non-legal consequences of a course of action (including the costs, benefits and risks) and assist the client in reaching a decision
- identify any further decisions to be made or steps to be taken and manage the client’s expectations including likely outcomes and timescales
- accurately record an interview, advice given orally, decisions made by the client and follow-up steps and, where appropriate, confirm instructions in each case in accordance with the outcomes for Writing
- identify the circumstances in which to take instructions or seek advice from a supervising solicitor.
Course dates for 2017 will be available shortly.