Conflict Resolution, Negotiation and Presentation Weekend School – 8, 9 and 10 December 2017, Bologna Italy

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8 December 2017 – 10 December 2017



DAY 1 – Module 1 – Conflict Resolution and Management

  • What is conflict
  • Different types of conflict
  • Positive and negative aspects of conflict
  • Pro-active ways of dealing with conflict
  • Choosing appropriate communication tactics when dealing with conflict
  • Engaging external assistance in conflict management and resolution
  • Intracultural and Intercultural aspects of conflict
  • Exercising mindfulness in conflict resolution strategies
  • Workshop exercise and feedback

DAY 2 – Module 2 – Negotiating Techniques for managing conflict

  • Negotiating Effectively and identifying guidelines
  • Demonstrating the process and principles of negotiating
  • Language in negotiations
  • Steps in negotiations from preparation to conclusion
  • Negotiating an agreement in emails and the use of persuasive language
  • Intercultural considerations in negotiations
  • Handling problems and useful language to reach a negotiation
  • Workshop exercise and feedback

DAY 3 – Module 3 – Presentations in an intercultural environment

  • Giving an effective presentation
  • Referring to and describing visuals
  • Using persuasive language
  • Bringing it together
  • How to deal with questions and interruptions from the audience
  • How to deal with Q & A sessions
  • How to create slides which are clear and easy to read
  • Intercultural considerations in presentations
  • Workshop: Presentation and feedback


Registration is available on our website (Conflict Resolution, Negotiation and Presentation – Weekend School) or by filing in the form below.





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