Conflict Resolution, Negotiation, Mediation & Presentation Weekend School – 6,7, 8 & 9 December 2018, Bologna Italy

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The Conflict Resolution, Negotiation, Mediation and Presentation

Workshops – 2018

6, 7, 8 & 9  December 2018,

Bologna, Italy.


DAY 1 – Module 1 – Conflict Resolution and Management

  1. What is conflict
  2. Different types of conflict
  3. Positive and negative aspects of conflict
  4. Pro-active ways of dealing with conflict
  5. Choosing appropriate communication tactics when dealing with conflict
  6. Engaging external assistance in conflict management and resolution
  7. Intracultural and Intercultural aspects of conflict
  8. Exercising mindfulness in conflict resolution strategies
  9. Workshop exercise and feedback

DAY 2 – Module 2 – Negotiating Techniques for managing conflict

  1. Negotiating Effectively and identifying guidelines
  2. Demonstrating the process and principles of negotiating
  3. Language in negotiations
  4. Steps in negotiations from preparation to conclusion
  5. Negotiating an agreement in emails and the use of persuasive language
  6. Intercultural considerations in negotiations
  7. Handling problems and useful language to reach a negotiation
  8. Workshop exercise and feedback

DAY 3 – Module 3 – The Art of Mediation & Interpersonal Skills

  1. Overview of Mediation in the US, UK, EU and Italy
  2. What makes a good mediator
  3. Stages in Mediation Cycle
  4. The Language of Mediation
  5. Listening Skills
  6. Questioning Skills
  7. Mediation Strategies
  8. Managing Dirty Tricks
  9. Strategy for dealing with Challenging Behaviour

DAY 4 – Module 4 – Presentations in an intercultural environment

  1. Giving an effective presentation
  2. Referring to and describing visuals
  3. Using persuasive language
  4. Bringing it together
  5. How to deal with questions and interruptions from the audience
  6. How to deal with Q & A sessions
  7. How to create slides which are clear and easy to read
  8. Intercultural considerations in presentations
  9. Workshop: Presentation and feedback


To express your interest in this course complete the form below:-


Corsi Preparazione Toles – 2018 (via Skype /Hangouts)

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1:1- Tutor privato or di Gruppo Corso on-line via SKYPE or Hangouts Il TOLES è l’unico esame di Legal English riconosciuto a livello internazionale. Anche in Italia è riconosciuto da numerose associazioni forensi e da alcune Facoltà di Giurisprudenza. L’esame permette non solo ad avvocati, praticanti e studenti di giurisprudenza ed economoa di certificare una comprovata abilità […]

via Corsi Preparazione esame TOLES – 2018 — TOLES Italia – Learn Legal English and US & UK Common Law

Formazione – Lavoro Autonomo-100% deducibili

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Lavoro autonomo? Partita IVA?

Lo sapevi che i costi che sostieni per la tua formazione sono 100% deducibili.

Art 9 Legge 81/2017 Jobs Act provede la deducibilita’ delle spese di formazione e accesso alla formazione permanente.

«. Sono integralmente deducibili, entro il limite annuo di 10.000 euro, le spese per l’iscrizione a master e a corsi di formazione o di aggiornamento professionale nonche’ le spese di iscrizione a convegni e congressi, comprese quelle di viaggio e soggiorno. Sono integralmente deducibili, entro il limite annuo di 5.000 euro, le spese sostenute per i servizi personalizzati di certificazione delle competenze, orientamento,ricerca e sostegno all’auto-imprenditorialita’, mirate a sbocchi occupazionali effettivamente esistenti e appropriati in relazione alle condizioni del mercato del lavoro, erogati dagli organismi accreditati ai sensi della disciplina vigente.’».

Non aspettate. Approffitate subito.

Visitate il sito Toles Intensive Training – Bologna (Dec 2017 – Jan 2018)

o compilare il modulo 




Negotiations can lead to liability …beware…

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Are you negotiating contracts ? Do you know how to avoid liability during negotiations ?

You could find yourself not only bound in contract but liable for representations made during negotiations even if you have not signed an agreement or even written the agreement out.

So how can you avoid liability during negotiations ? How does this situation work in your jurisdiction.

Leave your comments below.





Confucius did say…

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confucius sitting

‘I hear and I forget.

I see and I remember.

I do and I understand’

Tip 1-Negotiating through active listening

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According to Fisher and Ury in their book ‘Getting to Yes’, there are three major problems in communication. 

  1. People may not be talking to each other. Frequently, when parties are disputing, they have given up on talking to each other and no longer trying to attempt any serious communication.
  2. People do not pay enough attention to what other people are saying. This leads to misunderstandings which are compounded not only by different languages but also cultures. 

So what is the solution ?

Fisher & Ury talk about active listening. Active listening involves acknowledging what has been said and question your assumptions. Understanding is not agreeing but you need to demonstrate to the other side that you understand their point of view, and this will in turn make them open to listening to your point of view. 

This reciprocity is hoped will lead to maximizing your chances of having a constructive solution to the problem. 

Written by #Sofia Parastatidou (copyright and all other rights reserved).

For further details of our negotiation classes send an email to interlawconferences@gmail.com or fill in the form below. 

Does Grammar matter ?

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 For details of our upcoming writing courses for professionals send an email to interlawconferences@gmail.com or fill in the form below.